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Conflict is the discrepancy between what is the perceived reality of the situation and what is seen as the ideal. Conflict is inevitable in any work environment as each of us bring to the workplace a variety of personalities and skills, we perceive tasks and actions in differing ways. Conflict can be a positive force if it is managed and monitored properly.
This program is designed to help you to understand conflict in retail, and introduce strategies to resolve it where and when conflict arises.
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The program objective is to develop your understanding of how to:
- Understand conflict in the Retail environment
- Provide you with strategies to manage conflict
This course is essential for store managers, all retail staff, store owners and small business managers.
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